What can we help with?
23 articles
- How to create a GoTap account
Start with your phone number and complete the checks in the app.
- My verification code hasn’t arrived
Check your number and request another code when resend becomes available.
- Where to find your account limits
View your verification level and the limits shown for your account.
- How to add money to your wallet
Transfer to the bank account details displayed in GoTap.
- I transferred money, but my wallet hasn’t been credited
Check the bank transfer and gather the details support needs.
- How to receive money with your QR code
Show or share your GoTap QR and confirm the payment in your account.
- How to pay by scanning a QR code
Scan a GoTap QR, check the recipient, and review the payment.
- How to send money to a bank account
Choose the bank, verify the account name, and review the transfer.
- Tap-to-pay isn’t available on my phone
Use QR payments when GoTap reports that NFC is unavailable.
- How to find a transaction
Open your transaction history and inspect a payment’s details.
- How to share a transaction receipt
Send a receipt from the transaction details screen.
- My payment hasn’t been confirmed
Check the original transaction before paying again.
- How to report a transaction problem
Open an email with the transaction reference already included.
- How to switch between personal and business
Change the account you are using from your profile.
- How to set up your business profile
Enter your business details and complete the checks requested in GoTap.
- How to accept payments with your business QR
Display the QR for your business and check each received payment.
- A customer paid, but I can’t see the money
Check the receiving account and compare the transaction details.
- How to find a customer in your business account
Browse your customer list and search for a customer.
- I forgot my login PIN
Start the passcode recovery process from the login screen.
- How to change your login or transaction PIN
Manage the PIN you use to sign in and the PIN you use for payments.
- How to enable fingerprint or face authentication
Manage biometric login and payment authentication on a supported phone.
- How to keep your GoTap account safe
Keep your PINs private and check who you are paying.
- How to contact GoTap support
Reach us by email, or report a specific transaction in the app.