I transferred money, but my wallet hasn’t been credited

Check the transfer

1. 1

   Open the transaction in your bank app and check its status.

2. 2

   Compare the destination bank and account number with the funding details in GoTap.

3. 3

   Refresh your GoTap balance and transaction history.

4. 4

   If the transfer completed and is still missing, contact GoTap support.

What to include

• The amount, date, and approximate time.
• The sending bank and transfer reference.
• The destination account and a receipt with unrelated personal information hidden.