A little help
from a human.
Tell us what happened. We’ll help you take the next step.
Email us
For account questions and payment problems.
hello@usegotap.comAbout a payment?
Open the transaction in GoTap and tap Report Issue. Your email app opens with the transaction reference included. Add the details and send the email.
See the stepsHave these details ready
- The transaction reference
- The amount, date, and time
- What happened and any error message