My payment hasn’t been confirmed
Check the original transaction before paying again.
Check before retrying
Open Transactions and look for the payment.
Open the details and check the status and reference.
Refresh the record if your connection dropped.
Ask the recipient to check their own account.
If the result is unclear or the money is missing, use Report Issue on the transaction.
If there is no transaction record
Contact support with the amount, time, intended recipient, and any error shown. Explain whether your balance changed.