Guide·1 min read
How to report a transaction problem
Open an email with the transaction reference already included.
Report from the transaction
Open Transactions and select the payment.
Tap Report Issue.
Your email app opens a message to hello@usegotap.com with the transaction reference.
Add what happened, the amount, and when you noticed the problem.
Review the message and send it from your email app.
If your email app does not open
Copy the transaction reference and email hello@usegotap.com directly.
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