A customer paid, but I can’t see the money

Check your account

1. 1

   Confirm you are viewing the business account used for the sale.

2. 2

   Refresh your balance and transaction history.

3. 3

   Ask the customer to check the recipient name, amount, and status in their GoTap transaction.

4. 4

   Compare the transaction time and reference.

5. 5

   If the payment still cannot be found, contact support with the details from both sides.

Avoid a duplicate payment

If the customer was debited and the result is unclear, establish what happened to that payment before asking them to send it again.