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8 articles for “payment not confirmed”
- Transaction help·Troubleshooting
My payment hasn’t been confirmed
Check the original transaction before paying again.
- GoTap for Business·Troubleshooting
A customer paid, but I can’t see the money
Check the receiving account and compare the transaction details.
- Transaction help·Guide
How to report a transaction problem
Open an email with the transaction reference already included.
- Account & security·Guide
How to enable fingerprint or face authentication
Manage biometric login and payment authentication on a supported phone.
- Transaction help·Guide
How to find a transaction
Open your transaction history and inspect a payment’s details.
- Sending & receiving·Guide
How to pay by scanning a QR code
Scan a GoTap QR, check the recipient, and review the payment.
- Sending & receiving·Guide
How to send money to a bank account
Choose the bank, verify the account name, and review the transfer.
- Getting started·Guide
Where to find your account limits
View your verification level and the limits shown for your account.
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