GoTap payment guide
GoTap Fees, Account Limits and Payment Status
Check any fee and the total debit on the payment review screen before you confirm. View your verification level and account limits under Profile → KYC & Account Limits. For current business pricing or settlement terms, contact GoTap support before relying on a rate or timeline.
Check the charge before confirming
The payment review screen shows Fees and Total Debit. Read both before you authorise a payment. If you need clarification, stop and contact support before sending.
For business pricing, email hello@usegotap.com with the payment methods you want to use and your questions. Do not assume that receiving a payment and moving money to your bank have the same charges.
Find the limits for your account
Limits depend on the verification level and requirements shown in your account. Completing an upgrade form does not by itself mean the review has been approved.
- Open Profile in GoTap.
- Choose KYC & Account Limits.
- Review your displayed level, limits and verification requirements.
- Follow the in-app upgrade steps if you need a higher level.
Distinguish wallet receipt from a bank transfer
A completed GoTap business payment reaches your GoTap wallet. Moving money from the wallet to your bank is a separate action and follows the applicable terms.
Check the current settlement terms with GoTap before promising a bank-arrival time to a customer or planning around one. A payment being started is not proof that it has completed.
If a payment is blocked or its result is unclear
Read the message in the app. If it refers to an account limit or verification, check KYC & Account Limits. If you already authorised the payment, check Transactions before trying again.
Contact support with the transaction reference and the message shown if the result still needs investigation. Do not include your PIN or verification code.
Common questions
Are all GoTap payments free?
Do not assume that every payment is free. Check the fee and total debit displayed before confirming, and ask support for current business pricing.
Where can I see my transfer limit?
Open Profile, then KYC & Account Limits. Use the limits and verification requirements displayed for your own account.
Does a completed wallet payment guarantee immediate bank settlement?
No. Wallet receipt and moving money to a bank are separate. Check the applicable bank-transfer and settlement terms.