GoTap payment guide
GoTap AI: Prepare a Payment, Review and Confirm
GoTap AI helps prepare payment details from text, voice or an image. You review the recipient, amount and any fee, then authorise the payment yourself. GoTap AI does not send money on its own.
Tell GoTap what you want to pay
Use the text, voice or image options in GoTap AI to provide the payment details. For example, a message can state the recipient, amount and reason for payment.
If there is more than one matching beneficiary, choose the intended person. If the details are incomplete or wrong, correct them before proceeding. A recognised name or amount is not a completed payment.
Check the payment yourself
Read the recipient name, amount, narration, any fee and total debit on the review screen. If the result differs from your intention, cancel or correct it.
Only authorise the payment after you are satisfied with the details. Complete the confirmation requested in the app, then check the transaction status.
If a request or payment does not finish
If your prompt cannot be resolved, use the normal bank transfer or QR payment option. If you have already authorised a payment, check Transactions before starting another attempt.
Keep the transaction reference if a payment needs support. Never include your PIN or verification code in a support message.
Common questions
Can GoTap AI send money without my confirmation?
No. It prepares the payment details. You review and authorise the payment yourself.
Can I use a photo or voice request?
GoTap AI supports text, voice and image prompts. Check the extracted details before proceeding.
What if GoTap AI selects the wrong recipient?
Do not confirm. Correct the details or use the normal payment option, then review the recipient again.